What are the responsibilities and job description for the Service Manager position at High Street Hospitality Group?
As High Street Service Manager, you are responsible for overseeing the general operation of daily shifts to ensure the operation provides unparalleled hospitality to its guests. In addition to providing leadership and support on the floor, this position will support the General Manager with FOH scheduling, various administrative responsibilities, team education and team development.
An excellent candidate will have a love and knowledge of food and beverage, dedication to polished and warm service, and a curiosity and interest in professional development.
Job Responsibilities
Benefits
High Street Hospitality Group values a diverse and inclusive workforce. We provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
More detail about High Street part of High Street Hospitality Group, please visit https://culinaryagents.com/entities/8354-High-Street-
An excellent candidate will have a love and knowledge of food and beverage, dedication to polished and warm service, and a curiosity and interest in professional development.
Job Responsibilities
- Floor leadership & team development
- Coach & counsel team members
- Motivate, inspire and cultivate hospitality with team members with engaging pre-shifts and 7Shifts announcements
- Participate in the training and development of new FOH staff alongside FOH Support and HS Management
- Help refine service standards with management team
- Provide confidence to guests that there is positive leadership and hospitality on the floor
- Resolve any issues that may arise with both guest and team member
- Ensure that guest requests and complaints are handled promptly and courteously; ensure follow-up if necessary
- Ensure guest satisfaction and create loyalty
- Assist with any administrative duties including but not limited to new hire/termination paperwork, payroll punch adjustments, tip sheet management, menu changes and printing using InDesign, entering end of shift paperwork and shift notes, collecting server check outs, etc.
Benefits
- Medical, dental and vision insurance non-traditional supplemental insurance
- Mental healthcare options
- 401K contribution following one year of employment with an HSHG match
- Pre-tax commuter benefits
- Dining discount at Fork, High Street, & a.kitchen bar Philly & DC
- Team member referral bonus
- Professional development
- Contribution request program (we want to support your passions & projects outside of the restaurant!)
High Street Hospitality Group values a diverse and inclusive workforce. We provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
More detail about High Street part of High Street Hospitality Group, please visit https://culinaryagents.com/entities/8354-High-Street-
Case Manager (Veteran Services - Philadelphia PA)
Veterans Multi-Service Center -
Philadelphia, PA
