What are the responsibilities and job description for the Guest service agent position at Highgate Hotels, LP?
Asia Guest Service Agent
Requisition ID : 2024-57138
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Category : Front Office Operations
Job Location : US-HI-Honolulu
Property : Alohilani Resort Waikiki Beach
Compensation Type : Hourly
Company Overview : Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry.
Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.
Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.
Location : The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts.
Overview
The Asia Guest Service Agent (Full-Time) is primarily responsible to assist Japanese-speaking guests, but will also be responsible for providing attentive, courteous, and efficient service to all guests throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate (Japanese and English) both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel-required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in anticipating, preventing, identifying and solving problems as necessary.
Qualifications
- Fluent in both English and Japanese (speaking, reading, and writing) required.
- High school diploma or equivalent required.
- Computer experience required.
- College coursework in a related field helpful.
- Experience in a hotel or a related field preferred.
- Customer service experience preferred.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel-related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest and operational needs.
- Perform other duties as requested by management.
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Last updated : 2024-09-25
Salary : $27