Customer Experience Specialist

Job Description

Job Description

Job Summary :

The Customer Experience Specialist is responsible for representing the Company's brand, services, and products by interacting with customers, while also increasing overall sales revenue for the Company by selling its products and services.

Duties / Responsibilities :

• Provide friendly, efficient, and accurate solutions for customers with the goal of customer loyalty and increased business sales.
• Attracts potential customers by answering product and service questions, suggesting information about other products and services, and encouraging sales.
• Opens customer accounts or makes changes to services by recording account information utilizing the Company’s customer system.
• Maintains customer records by updating account information and recording troubles.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Contributes to team effort by accomplishing related results as needed.
• Completes other projects as assigned.

Sales Duties :

Competencies :

Job Requirements :

Highline Services, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.