Assistant Retail Store Manager

Company :

Job Description :

JOB SUMMARY

This job is responsible for assisting the Store Lead with the daily oversight of one Highmark Direct Retail Store. This job will work closely with the Store Lead to monitor operations of a specific store. In addition, this job requires extensive knowledge of all Highmark products, systems, and resources used in stores, including a working knowledge of any necessary Highmark or Highmark-owned ancillary products. This job will serve a leadership role within a specific store when the Store Lead is not on duty.

ESSENTIAL RESPONSIBILITIES

• Contribute to store sales in a specific store by serving as a sales representative on the store's weekly schedule: Including sales of all Highmark core products, HMIG products, Highmark Senior products and any additional ancillary products being offered (Dental, Travel, Pet, SNPs, etc.). Conduct daily monitoring of sales numbers. Come up with new methods/ideas to improve sales and customer experience. Report all such ideas to Store Lead.
• Oversee store operations in a specific store when the Store Lead is not on duty: Including Ops Manual adherence, SOP adherence, ensuring store remains within corporate and federal compliance. Executing all opening and closing responsibilities. Be familiar with and be able to execute any necessary emergency procedures. Handle any Customer Service escalations.
• Maintain a high quality store appearance. Must ensure the store is optimally stocked and cleaned. Ensure all displays are placed according to the Merchandise Guidelines.
• Monitor customer feedback and report all pertinent feedback to the Store Manager
• Assistant Store Manager on other operations duties as assigned.

REQUIRED EDUCATION

• High School Diploma

Substitutions

• None

PREFERRED EDUCATION

• Business Administration

EXPERIENCE

Required

• 2 years' of experience in Customer Service, Sales or Marketing in the Health Insurance Industry
• State specific Producer License for Accident and Health is required or must be obtained within 45 days of hire

Preferred

• 2 years' of working in a retail store
• 2 years' of selling direct-to-consumer products or services in a health-related industry

KNOWLEDGE, SKILLS & ABILITIES ( List the attributes required to perform the job through demonstrated service, education or training)

• Ability to work a flexible schedule, up to 40-50 hours per week as needed, including weekends, some holidays and evenings

LICENSES OR CERTIFICATIONS

REQUIRED

• Annual Medicare/CMS Certifications
• State specific Producer License for Life, Accident and Health is required or must be obtained within 45 days of hire

PREFERRED

• None

TRAVEL REQUIREMENT

0% - 25%

LANGUAGE REQUIREMENT ( other than English )?
None

PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS

Position Type:

Office-Based

Teaches/Trains others regularly

Does Not Apply

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Lifting: up to 10 pounds

Does Not Apply

Lifting: 10 to 25 pounds

Does Not Apply

Lifting: 25 to 50 pounds

Does Not Apply

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice