Service Center Manager

The Service Center Manager is responsible for collaborating with the maintenance and equipment cleaning functions for the Service Center, management of assigned personnel, overseeing independent contractor relations. Expected results are to attain Service Center revenue budget goals and objectives including but not limited to continuous improvement of the services provided to the customer, efficient operation of the Service Center and assigned equipment, proper staffing and utilization of facility and equipment. All areas within the Service Center Manager’s scope of responsibility must be in full compliance with all applicable local, state, and federal regulations and within company policies, procedures, and regulations. Location: 1730 Tar Heel Rd Charlotte, NC 28208 Salary Range: $74,500 - $93,250 Responsibilities: Responsible for leading, directing, and overseeing employees at the service center. Manages the Service Centers hiring process by selecting the best qualified applicants for office staffing and driver staffing. Measuring, setting, and driving company KPI’s (Key Performance Indicators). Responsible for monitoring and meeting profit and loss goals. Training and development of drivers and operations staff. Provides a safe and efficient working environment for employees. Communicate timely and effectively with internal and external customers. Directs service center’s transportation activities to maintain efficiency, profitability, and customer satisfaction. Monitors operational metrics throughout service center and ensures all local, federal, and state regulations are met. Ensure operations align with company policies and procedures. Collaborates with safety and HR departments on all compliance and disciplinary matters. Advocate and maintain commitment to safety. Work jointly with Maintenance and Equipment Cleaning functions for the Service Center and third-party vendors. Perform all other duties as specified. Education/Experience/Licenses/Certifications: 3 years of supervisory experience required. High school diploma or equivalency required. Bachelor’s Degree preferred. Transportation, maintenance, and/or equipment cleaning experience preferred. Must possess a valid driver’s license and personal liability insurance coverage at or above the legal state of residence minimum requirements Skills Required: Ability to delegate and direct work to personnel. Excellent communication with all employees, direct or indirect. Effective communication with customers and independent contractors. Effectively manages employee relations. Excellent customer service. Strong organizational skills. Sound independent judgement and problem solving. Physical Demands/Working Conditions: Occasional travel as needed. Majority of time will be spent in an office environment. After hours and weekend work as needed. Commitment to Responsible Care®: Highway Transport’s Quality Driven Delivery Management System policy has been developed by the company’s senior management and serves as a visible commitment to ensuring the health and safety of our employees and contractors, protecting the environment and minimizing the impact of our operations on the roadways which we travel and the areas where we manage terminal facilities. Highway Transport shall comply with its Safety, Health, Environmental and Security Policy and Programs, Department of Transportation Regulations, applicable OSHA and EPA/State environmental regulations and applicable local regulations. EOE/M/F/D/V It's rewarding to work in a company where people truly BELIEVE and have a passion for what they do. Since 1948, Highway Transport has been a chemical tanker trucking company with a reputation rooted in family and tradition. What makes Highway Transport a choice employer? We hire top talent in the industry to join our team and invest in resources to support career advancement. Highway Transport offers a competitive salary and a comprehensive benefits package, including Paid Time off, Medical, Dental, Vision, Company-paid Life Insurance and a 401(K). Highway Transport does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Highway Transport is a family owned and operated company since 1948. Our culture is defined by strong ethics, individual responsibility and accountability with a continued focus on improvement in a dynamic global environment. We're committed to bringing Employee Satisfaction, Safety, and Real Customer focus to our business.

Salary : $74,500 - $93,250