Property Manager

The Property Manager is responsible for the overall operation and financial success of a portfolio of commercial properties consisting of full-service office space in accordance with company policies, procedures, and standards. Will lead the efforts meant to enhance the customer journey and foster a customer-centric culture within the division. Represent Highwoods in a professional manner to customers, vendors, and the public.

Work Performed

• Spearhead customer relations opportunities to promote open communication and trust between Highwoods and our customers.
• Lead the effort to help drive customer retention, reduce turnover, and increase overall customer satisfaction.
• Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Manage capital improvement projects.
• Manage property acquisition and/or new property start up.
• Develop and implement ideas to maximize operating efficiency and financial performance.
• Administer preventative maintenance programs.
• Negotiate and manage vendor contracts within assigned portfolios.
• Review and code all property invoices and submit them for payment.
• Assist in special projects for the department as needed.
• Responsible for the financial performance of the assets within the assigned portfolio
• Research, prepare, and implement annual budgets, including operating expenses and capital expenditures for building improvements.
• Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy.
• Adhere to company, division and department policies and procedures and ensure compliance with codes, regulations, and governmental agency directives.
• Review and monitor daily work order reports and weekly outstanding work order reports.
• Initiate customer billings and collection as needed.
• Assure optimal functioning of building systems (for example, HVAC, fire/life safety, elevators, and security systems)
• Cooperate with the Maintenance Department to administer preventative maintenance programs.
• Coordinate customer move-ins (i.e., welcome packages, etc.) and customer move-outs to promote customer relations and protect the property.
• Review and provide explanations for monthly operating expense variances greater than 5% and $1000.
• Coordinate customer projects and follow up on customer work requests
• Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication
• Prepare, update, and distribute information for on-call material
• Distribute annual customer surveys and implement response plan based on survey results
• Attend and follow up on all customer move-in and move-out punch list inspections
• Adhere to OSHA requirements related to assigned portfolio

Job Requirements

• Proactive attitude and a genuine passion for delivering exceptional customer experiences
• Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships
• Proactive mindset with a focus on continuous improvement and problem solving
• High level of professionalism, integrity, and discretion in dealing with sensitive information and situations
• Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy
• Flexibility and adaptability to changing priorities and environments
• Excellent written and oral communication skills,  with computer proficiency in MS Office and internet applications

Education/Experience:

• Bachelor's Degree strongly preferred
• 5 years experience in commercial property management
• Proven record of providing excellent internal and external customer service
• Budgeting/reporting experience
• Proven experience managing capital improvement projects

Work Environment:

This job operates in a professional office environment, as well as throughout a variety of properties.  May be exposed to construction sites and various weather conditions.  This role routinely uses standard office equipment such as computers, scanners, phones and video conferencing equipment.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk, hear, see, sit, walk, and stand for prolonged periods of time; use hands to finger, handle, and feel; and reach with hands and arms.  The employee may occasionally need to climb, balance, bend, stoop and crouch.  Must be able to inspect all areas of the properties, including the roof and basement.  The employee may lift, push, or pull up to 25 pounds occasionally.  Ability to read, understand, and communicate information and ideas clearly in writing and orally required.