What are the responsibilities and job description for the Level 1 IT Support position at HIKINEX?
Our client in the Greater Ventura area is seeking two motivated individuals with a passion for PCs to join their dynamic corporate team.
In this role, you will work under general supervision to assist computer and telecommunications system users by providing training, technical support, and expert knowledge to enhance user experience. Responsibilities include addressing all PC desktop, laptop, and network-related issues, troubleshooting Level I problems both in person and remotely, and ensuring service response times meet established standards. Additional duties may be assigned as necessary.
Requirements:
- Strong customer service skills
- Proficiency in Windows OS and Microsoft Office, with troubleshooting capabilities
- Basic understanding of networking, including Active Directory, TCP/IP, DHCP, and DNS
Experience:
- Supporting and troubleshooting Windows-based PCs and peripherals
- Supporting and troubleshooting networked printers, faxes, and copiers
- Supporting and troubleshooting mobile devices and VOIP phone systems
Preferred Certifications:
A , Network , or MCP are a plus.
