SERVER-Private Events (PT)

Description

Position Summary:

The Server working private and club events will set quality tables and serve first class meals to Club members and their guests according to well-established rules of etiquette. From small meetings to lavish weddings and parties, both indoors and out, the Private Events Server will ensure all the requests and expectations of the member sponsoring an event are met, that their guests receive the first-class service the club is known for and that all food and beverage needs are met. These Servers will be experienced individuals capable of working events of all types and sizes, as well rotating amongst the Clubs restaurants including the Dining Room, Grill Room, Patio, Courtside Café and Pool Café. Customer service experts with deep knowledge of the clubs services, facilities and standards, they will recognize the importance of their role, view no task as insignificant, take pride in providing outstanding service and contributing to the success of their team and the Club as a whole. They will also perform various incidental duties to meet member needs and create lasting memories.

CORE DEPARTMENTAL RESPONSIBILITIES

• Read and understand Banquet Event Orders (BEOs) and ensure all events are executed as outlined in the BEO; Help to set tables for different events and meal periods according to standardized Club place settings as well as specialty and customized place settings
• Know the menu for every event worked and contents of menu items; greet the table in a timely manner, proceeding with drink orders, demonstrating menu knowledge, answering questions and other necessary aspects of the event; take orders
• Serve food according to established service procedures; touch tables throughout shift and perform ongoing table maintenance throughout the meal; During slow periods, or whenever necessary, perform and assist in the duties of Bussers and Captains
• Provide beverage consumption and attendance to Manager or Captain at the end of each event; clean and organize meeting rooms after every event; maintain all banquet equipment according to the manufacturers guidelines and club standards

SAFETY

• Responsible for knowing and following all Club safety policies and procedures and using all required personal protective equipment, able to respond to correctly questions asked by supervisor or outside inspectors as related to the specific job
• Work with safety in mind, minimizing hazards and practicing safe, defensive driving
• Come to work rested, ready to work and in good health; take breaks as required; remain alert and focused at all times when working;
• Use personal protective equipment whenever required, performing maintenance on the equipment all, using and storing it according the manufacturers guidelines
• Use all machinery, equipment and chemicals safely, according to manufacturers guidelines and in accordance with OSHA and health department guidelines
• Attend all safety training (including CPR/First Aid training as required); develop an understanding of and follow all club safety policies and procedures; read and absorb all literature related to safety
• ALL JOBS REQUIRING CERTIFICATION: Maintain [Food Handler, TIPS, ETC.] certification as required, completing training and re-training timely to order maintain current certification; ensure a copy of any certifying document is filed with HR

PROFESSIONALISM

• Comply with all club rules and policies and follow all club procedures, reporting any known violations of club policy promptly to supervisor and/or HR
• Model the clubs core values of professionalism, integrity, teamwork, kindness and gratitude whenever you are on property, helping to provide a positive work environment
• Cooperate to assist fellow workers and members, whenever needed and whenever possible, contributing to a teamwork atmosphere that benefits members and team members
• Remain alert and move with a sense of urgency; keep busy throughout your shift, shifting priorities as needed; keep supervisors alerted to the status of the workload and availability to take on additional work; take initiative, be proactive and make suggestions to improve operations whenever possible
• Maintain a positive attitude and demeanor, always polite, courteous and helpful to members, guests and colleagues, even during times of stress
• Be resourceful, analytical, adaptable and organized and work to build rapport with members, guests; anticipate their needs in order to ensure a seamless positive experience
• Maintain polite and professional communication in person, via phone, email, in writing and over the radio; use a moderate tone of voice, able to be heard but not loud
• Make attention to detail and personal cleanliness a priority, present a healthy, natural appearance that reflects well on the Club; follow the Clubs dress code and wear well-fitting, clean and wrinkle-free, clothing, whether uniformed or un-uniformed;
• Attend all assigned training, participating fully, and making every effort to master the subject
• Train other Team Members to do the job as requested by your supervisor
• Maintain regular attendance, report to work on time and according to schedule; check in with on-duty supervisor upon arrival and before leaving
• Do not work off the clock; maintain accurate time records and accurately track time worked through the time clock, signing and submitting accurate timesheets, on time, for each pay period; be flexible, accommodating reasonable schedule changes and requests for overtime as needed
• Take appropriate rest and meal breaks, get all overtime approved in advance
• Provide notice of any known absence well in advance and any unexpected absences as soon as possible; call at least a half-hour in advance if you will be late
• Work to minimize wear and tear and property damage and report any and all damage and needed repairs to supervisor immediately
• Report any concerns to supervisor including questions about this job description or changes needed
• Attend Staff meetings as requested by Supervisor and as scheduled by Management
• Other duties and special projects as assigned

Qualifications

1. Two years’ previous server experience in a similar luxury environment
2. Knowledge of food, wine and fine dining service standards
3. Current Food Handler, TIPS and CPR Certification a plus
4. High School diploma preferred
5. A service-oriented personality
6. Possession of a pleasant and caring manner with everyone.  Warm, friendly and outgoing without being overbearing. 
7. Able to communicate effectively and professionally with all stakeholders in English; to follow oral and written instructions and to memorize necessary information; bi-lingual English a plus
8. A team player able to work well with others
9. Attention to detail
10. Able to use a wine opener
11. Exceptional grooming habits, maintaining a clean and complete uniform as designated by Management
12. Punctual and reliable
13. Able to juggle multiple competing priorities and meet deadlines
14. Able to work weekends, holidays and long hours on short notice
15. Comfortable with frequent interruptions
16. Lift up to 20 lbs.

Salary : $19 - $25