What are the responsibilities and job description for the Part-Time Bourbon Brand Ambassador position at Hillerich & Bradsby Co?
Description
Position: Part-Time Brand Ambassador FLSA Status: Non-Exempt Location: Louisville, KY
Reports to: Barrel & Billets General Manager
Position Summary:
Our Brand Ambassador is expected to be well versed in all front-line roles of Barrels & Billets. Coaching guests as they blend their own custom bourbon is the most important function of this role. Brans Ambassadors will also assist with operations (blending & bottling), serving and teaching at the teaching bar, running the register for bottle and merchandise sales, and leading consumer experience presentations. Brand Ambassadors must remain flexible and assist in any area of the experience at any time.
Essential Functions:
1. Ensure world-class guest experience in every facet of bourbon blending attraction.
2. Engage and coach guests as they enjoy the 40-minute video and create their custom bourbon.
3. Blending and bottling of custom bourbon and other products.
4. Serve and teach customers at the teaching bar.
5. Lead consumer experience presentations and set up/and break down area.
6. Ensures cleaning procedures and safety standards are upheld throughout the attraction.
7. Ensures glasses, utensils, and serving areas remain clean.
8. Handles sales transactions at the cash register.
9. Ensures bar is well stocked throughout shift.
10. Provide backup to all areas of Barrels & Billets. Cross-train in all areas to assist with daily tasks.
11. Responsible for alerting the Manager or Assistant Manager of any system or equipment issues.
Other Duties:
Work nights and weekends. Performs other job-related duties and responsibilities as assigned.
Requirements
1. High School Diploma
2. Minimum five years experience in the service industry and or hospitality
3. Experience with retail sales and marketing
4. Must have a professional appearance
5. Knowledge of bourbon is beneficial but not required