Retail Sales Associate- West Newton

Hilliards Chocolates in coming soon to West Newton!

We are looking for dependable and positive team players to join our sweet team!

Outstanding customer service is a must!

This is a part-time position- Looking for daytime hours, nights and weekends. Filling positions in our West Newton Retail Store coming Fall 2025! Training starts in our North Easton/Mansfield retail location(s) until store opening. Apply Today!

REPORTS TO: Store Manager

The Retail Sales Associate is responsible for maintaining outstanding customer service as per Company standards, generating sales, merchandising and safeguarding company assets. This is not a remote position as the essential functions must be performed at the Company’s facilities.

As with all positions at Hilliards Chocolates LLC consistent punctual arrival at work, commitment to shift, a “can-do” attitude, and adherence to the Company’s policies is expected and is an essential aspect of employment with the Company.

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer
• Maintain solid product knowledge to assist customers in making product selections
• Maintain an awareness of all promotions and/or advertisements
• Assist in replenishing merchandise and monitoring floor stock
• Arrange product displays
• Handle ingredients/finished products with care
• Assist customers in locating merchandise
• Communicate customer requests to management
• Ring up sales at registers (following proper cash register procedures – clearly state totals to customers and accurately count back change) and/or bag merchandise
• Foster and exhibit a positive team atmosphere
• Monitor loss prevention

· Report any hazards, injuries, or violations immediately to management

· Maintain awareness of allergens and product ingredients

· Accurately count products/supplies, etc. for inventory purposes

· Report any suspicious customer activity to Management

· Attend and participate in employee meetings, trainings, and development as required

· Perform other related duties as assigned by Management

Additional job functions include, but are not limited to:

• Maintain the cleanliness of sales floor and back room
• Answer telephones when needed to help out when customers call
• Report any wrong doing adverse to the interests of Hilliards

Individual must have excellent communication and telephone skills. Individual must be able to read, write, understand and fluently and clearly speak English as required for effective teamwork and coordination to fulfill the essential functions of the job. Individual must demonstrate the ability to read and interpret documents such as safety rules, policies, and procedure manuals. Bi-lingual skills may be helpful.

Individual must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have proficient computer and numerical skills and must have the ability to read, count and write accurately. Must have the ability to make correct monetary change. Must be familiar with all aspects of Hilliards’ computer/cash register program(s)/system(s). Individual must have the ability to assess situations and resolve routine matters without supervision. Must have excellent understanding of health and safety and hygiene rules. Must have good attention to detail. Must have good analytical skills to identify the nature of problems, determine what is needed to rectify problems and implement new procedures to resolve the problem.

A High School degree or attending.

Prior sales experience is preferred.

Individual must be a positive team player and be courteous. Individual must be able to take instruction and constructive criticism well, work independently and demonstrate sound judgment. Individual must display a professional manner and possess good communication skills when interacting with management, co-workers and customers. Individual must have a self-awareness of their appearance/personal hygiene.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Excellent fine motor skills and dexterity of wrists, hands and fingers are necessary for gift wrapping and ribboning, operating cash registers, credit card machines, calculators and other office equipment such as fax machines, copiers, and phone systems and for writing notes and/or messages. Must be able to reach up and outward with arms and be able to bend at knees in order to stock shelves and arrange displays. Must be able to stand and/or sit for extended periods of time. Must be able to lift small parcels of no more than 30 pounds. Must be able to work in an environment that processes peanuts, tree nuts and other allergens. Individual must be able to move freely and easily throughout all areas of Hilliards’ facilities. Individual must have the ability to work attentively and with concentration.

OTHER REQUIREMENTS

• Individual must be able to maintain a flexible work schedule including some evening, weekend and holiday shifts to accommodate the needs of the Company.

• Must have reliable means of getting to the workplace

• Must be eligible to work in the United States

• Must be willing, able and available to work on-site to fulfill the essential functions of this position

• Must be willing, able and available to work overtime as needed, including weekends and holidays

• Must be willing to cross-train to learn the essential functions of other positions, depending on the needs of the Company

• Must adhere to Company policy regarding requirement of wearing required safety equipment while during working hours

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Hilliards Chocolates LLC operates smoke-free facilities. The noise level in the work environment is usually moderate, occasionally loud. An employee needs to cope in a positive manner with a work environment that may suddenly become fast-paced at times.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions relevant to the reasonable needs of the company and to perform any other related duties requested by his or her supervisor and/or manager.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $15