Application Completion Specialist

WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution.

Built on its long and proven track record of real estate development, the firm's investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success.

APPLICATION COMPLETION SPECIALIST

The Application Completion Specialist plays a key role in supporting prospective residents through the initial stages of the application process. This position is focused on application intake, applicant communication, and engagement, ensuring that prospective residents have the support they need to complete their applications successfully.

Essential Responsibilities

• Serve as the first point of contact for prospective residents once they begin the application process.
• Guide applicants through what to expect, required documents, and steps to complete their application.
• Maintain friendly, professional communication with applicants via phone, email, and text.
• Answer general questions, clarify instructions, and ensure applicants stay engaged throughout the process.
• Communicate application statuses and updates clearly with internal teams.
• Share expected timelines and flag any potential delays or issues to keep processes on track.
• Monitor application progress and follow up with applicants who have missing or incomplete materials.
• Help ensure all pre-qualification requirements are understood and addressed.
  
  

Qualifications & Abilities

• High school diploma or equivalent
• Experience in customer service, leasing, admissions, or administrative support.
• Strong interpersonal and communication skills.
• Organized, detail-oriented, and capable of managing multiple applicant touchpoints at once.
• Familiarity with leasing or housing application systems is preferred.
  
  

NOTE: This document outlines the general nature and level of work expected from individuals in this role. It's important to understand that this is not an exhaustive list of responsibilities, duties, and skills. Additional tasks or job functions that can be safely performed may be required as necessary by supervisory personnel. This flexibility in additional duties showcases the company's adaptability and encourages employees to be versatile. The employee is expected to adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.