Community Manager

Position Purpose:

Community Managers are responsible for the overall operational and financial success of the residential property and should strive to exceed Hillpointe's Standard of Service as it relates to resident and customer satisfaction. The Community Manager will act as the bridge between Hillpointe and the residents. The Community Manager will manage and develop and hire team members for personal and professional growth to ensure high employee job satisfaction. Community Managers will take a proactive approach in problem-solving when the performance of the property or its employees fall below the standards described below.

Financial:

• Maintain an average of no more than 2% bad debt by the end of each accounting month‐end.
• Promptly collect and post all revenue and when necessary, immediately mail to Hillpointe or to the bank any payments that cannot be processed electronically on site
• Follow up with any delinquent accounts, pursue collections and initiate any necessary eviction proceedings according to established procedures
• Responsible for the management and collection efforts related to previous resident balances adhering to company policy and procedure
• Inspect units during move in and move out, ensuring that the appropriate deductions are taken from security deposits. Complete Final Account Statements according to established procedures
• Assess and post all charges associated with service requests, late charges, etc. and generate notices to the residents for such charges
• Appropriately monitor and utilize property’s petty cash fund
• Monitor budget through monthly reports

General Administrative / Office:

• Serve as a positive representative of the property, Hillpointe and clients
• Conduct weekly team meetings
• Maintain a professional image, positive attitude and adhere to dress code and uniform requirements.
• Enforce lease and other government rules and regulations
• Ensure all reports are completed on time and accurately
• Confirm that all work is inputted into software system in a timely manner
• Maintain the property’ s business in a neat and orderly manner at all times
• Use all company equipment in a responsible manner and in accordance with its operational guidelines.
• Attend scheduled management meetings and complete all required training
• Report all liability and property incidents to the corporate office immediately
• Complete any pertinent safety checklists and/or inspections.

Management, Recruiting and Employee Development:

• Interview and screen potential on‐site employees and make hiring recommendations as needed
• Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures
• Train and motivate employees by communicating company philosophy, policies and procedures.
• Assist in conducting orientation for on‐site employees and encourage continued education
• Assist subordinates in handling difficult or complex problems by offering alternatives and working directly with staff as needed.
• Monitor performance of subordinates through periodic inspection of property and reviews
• Review and approve time and leave requests for staff

Customer Service, Leasing and Marketing:

• Maintain an average closing ratio of 25% or greater and ensure leasing team achieves same goal.
• Maintain no less than an average of 80% on employee shopping reports and ensure leasing team achieves same goal
• Meet and exceed budgeted occupancy goals for the property by showing vacant apartments utilizing professional leasing procedures and maintain a high level of continued occupancy by leasing apartments in a timely manner and in accordance with YieldStar rates
• Physically walk all amenities, clubhouse, leasing office and “show units” daily to ensure a ready and quality product and presentation for our customers
• Review all advertising sources, including property website, on a weekly basis and immediately communicate to the Community Manager any discrepancies or areas for improvement
• Conduct market surveys monthly and provide trend report. Shop competition and be aware of neighborhood market conditions
• Within 24 hours, reply to and follow up with prospective residents who have expressed an interest in the community by contacting them via phone, email, text and/or in writing
• Answer all incoming telephone calls promptly, energetically and professionally; strive to assist the customer independently
• Greet all walk‐in customers with an energetic and friendly attitude
• Check references and other necessary information on prospective resident applications through established and approved credit and criminal investigative criteria
• Complete Lease and Renewal Agreements and all other required lease packet addendums

Resident Relations:

• Diligently and proactively contact residents whom have expiring leases, encouraging them to renew. Maintain a resident retention ratio of 40% or greater
• Enter resident Notice to Vacate forms in OneSite upon receipt and immediately communicate those to the Community Manager so that steps can be taken to try and retain the resident
• Communicate information to residents with well‐written and professional notices
• Refer residents with special problems, such as economic, social, legal, health, etc., to groups or agencies that provide assistance
• Responsible for the development of resident retention program including maintaining monthly calendar of resident activities, assist in and attend resident activities
• Ensure new residents are properly moved in and complete the move‐in inspection form.
• Ensure departing residents are properly moved out and all paperwork is completed including final account statements and collection packets
• Address resident concerns, such as service requests, noise complaints, etc., promptly and communicate those to the Community Manager
• Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Daytona Beach, FL 32114: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Leasing: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location