Rental Coordinator - Charlotte, NC Area

Overview:

This position serves as an inside salesperson for Hills Machinery Company. This position handles transactions for customers over the phone and in person. The Rental Coordinator plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area. This position reports to the Rental Manager.

Responsibilities:

• Supports and builds strong relationships with co-workers to include Outside Sales Team and Product Support Staff.
• Builds strong relationships with customers focusing on long term mutual growth and being a dependable partner.
• Rent equipment or arrange for provision of service to customer.
• Perform daily, weekly, and monthly checks.
• Prepare rental forms and contracts; obtain customer signature and other information as required.
• Maintain daily and monthly contract file.
• Compute charges based on rental or service rate.
• Explain rental fees and provide information about rented items, such as basic operation or description.
• Collect deposit or payment or record credit charges by maintaining customer charge file daily and balancing daily sales receipts.
• Answer telephone and receive orders by phone; maintain required phone logs.
• Ask questions about delivery conditions such as dock heights, narrow streets, etc.; notify customers immediately if there are any delivery delays.
• Achieve rental operational goals including Hills Machinery Company, invoice accuracy, assigned training Benchmarks – Hills Machinery Company Goals, Invoice accuracy, complete assigned training.
• Reserve items for requested time and maintain rental reservation list.
• Update/call overdue list daily and alert supervisor of overdue contracts.
• Resolve customer problems and invoicing problems.
• Keep current on knowledge of competitive pricing and trends.
• Adhere to all company policies, procedures, rules, and regulations in written or verbal form.
• Comply with government safety requirements and other regulations, as well as store security and report safety violations to supervisor.

Qualifications:

• High school diploma required; college degree preferred.
• Previous rental experience preferred. Demonstrated knowledge coupled with relevant work experience will be considered.
• Positive, solutions-oriented mindset coupled with strong time management and organizational skills.
• Excellent verbal/written and interpersonal communication skills.
• Ability to work with all levels of employees, management, and customers in a positive, professional and effective way.
• Proficiency with Microsoft Office. Ability to use in-house computer systems – with training.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Strong creativity and problem-solving skills.
• Strong understanding of usage and application of all rental equipment and services offered.
• Thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize the difference between similar products and the advantages/disadvantages of applications.
• Must have working knowledge of construction phases to properly advise on applications.
• Must possess sales and customer relation skills. Strong oral and written communication skills are essential to the success of this position.
• High energy, excellent self-motivation, and work ethic.
• Possess an unwavering commitment to service excellence.

Working Conditions

• The physical environment requires the employee to work primarily inside but will also require some work outside in heat/cold, wet/humid, and dry/arid conditions.
• Position requires employee to be physically present on job site.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computer and other forms of technology to complete job responsibilities.