What are the responsibilities and job description for the Housekeeping Manager position at Hilton Albany?
Housekeeping Manager
Job Summary
The Albany Hilton Hotel is seeking a detail-oriented, motivated Housekeeping Manager to join our hospitality team. As the manager of our housekeeping department, you recruit, hire, and train housekeeping associates, perform daily inspections of rooms and public areas and ensure exceptional service to all customers. Additionally, you ensure adequate inventory levels of cleaning products, deliver vacuums and other equipment for regular maintenance, and collaborate with other department heads and managers to create an enjoyable experience for every guest. Our ideal candidate has five or more years of experience in the hospitality industry, particularly in a leadership role.
Duties and Responsibilities
· Perform daily inspections of guest rooms and common areas to ensure the best possible service
· Recruit, hire and train new housekeeping associates
· Ensure the availability of materials and equipment
· Perform staff reviews and encourage teamwork among staff
· Resolve customer problems and complaints
Requirements and Qualifications
· High school diploma or GED certificate
· Associate degree or vocational training in hospitality services (preferred)
· Prior supervisory experience in a hospitality setting
· Excellent written and verbal communication skills