Catering Administrative Assistant

Hilton Cincinnati Netherland Plaza - 35 W. 5th St. Cincinnati, Ohio 45202

To assist the director and other managers with clients and hotel personnel in the handling of catering accounts. To process letters, proposals and contracts accurately and in a timely manner. To answer telephones in accordance with Hilton standards. To maintain filing, trace and office services in accordance with normal operating procedures.

BENEFITS

• Medical, Dental, Vision
• Free Life Insurance Supplemental
• Short Term Disability, Long Term Disability (FREE for Managers)
• Identity Theft Protection, Pet Insurance
• Vacation Personal Days
• 401k Matching
• Hilton Team Member Travel Discount!
• Crescent Hotel & Resorts Travel Discount!
• and much more!

EXAMPLES OF DUTIES:

• Promptly answer telephone calls following Hilton standards using clear and positive English communication. Communicate information accurately to manager and disseminate information and facts to relevant accounts and concerned departments.
• Type correspondence, proposals and contracts as directed by management using typewriters and computers. Process contracts for relevant departments. High degree of accuracy and good knowledge of English language a must as is professional hone skills.
• Distribution of memos, contracts, resumes, room requests and amenities to relevant departments throughout the hotel.
• Copy and FAX necessary documentation for clients and hotel use.
• Politely converse with clients to handle and avoid confrontations. Respond to inquiries with accurate information and record in all relevant files. Promptly respond to request for information on hotel facilities and menus.
• Listen and extend assistance in order to resolve problems such as price conflicts, menu description, banquet facilities, guarantees and seating charts. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Maintain accurate, necessary payroll records, time sheets and distribute to finance in timely manner. Monitor and order necessary office supplies for department. Maintain filing system in accordance with company standards. Log pertinent account information in files. Maintain necessary copies of contracts and correspondence in orderly and accurate manner. Maintain current files and contracts for 5 years in accordance with Hilton minimum standards.
• Conducts tours of ballrooms and meets with clients as needed.
• Pass on incoming information and messages to clients when in-house.
• Assist other departments as directed by management.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Basic typing skills, 60 wpm, and ability to take dictation accurately.
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
• Microsoft Office, Hilton OnQ and Delphi experience preferred.
• Hotel or other office hospitality experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)