Restaurant Supervisor

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.  This position requires a need for availability to work on weekends, evenings, holidays and mornings as needed due to business demands.

The Restaurant Supervisor is responsible for running the floor during breakfast, lunch and/or dinner and ensuring that all of the hotel’s food and beverage service standards are upheld to the highest degree. He/She has the passion, dedication and vision to inspire our employees in providing emotional service to our guests.  The Supervisor is also responsible for the effective and efficient staffing of the restaurant during hours of operation.

The ideal candidate is friendly, optimistic, detail-oriented, has an outgoing personality, enjoys working with people and working on a team; has a proven passion and ability to anticipate and exceed our guests' needs; has knowledge of food and beverage operations; can comprehend and deliver service standards; excels at guest and team member relations and etiquette; and comprehends to importance of complying with applicable federal, state, and local health and safety regulations.  Has at least 1 year experience as a banquet server, server in an upscale restaurant, or full-service hotel.

The position requires flexibility with hours and shift start times as necessary when business demands and needs of the hotel require it for the successful operation of the hotel and restaurant. 

PRIMARY DUTIES & RESPONSIBILITIES:

• Supervises front of house staff during service  (breakfast, lunch or dinner)
• Communicates the restaurant’s vision to all team members and leads by example
• Reinforces the WHG values daily and fosters our culture and inspires the team with his/her exciting vision
• Regularly monitor and achieve the WHG points of technical service and points of restaurant details
• Builds and maintains relationships with guests, team members and senior management alike
• Follow bar, beverage and wine control procedures exactly
• Shows leadership in creating a culture that revolves around the experience and enjoyment of food and wine
• Demonstrates high personal integrity, business ethics and takes every opportunity to promote the restaurant
• Assists with recruitment, selection, training and development initiatives as well as coaching and performance management
• Uses conflict/resolution and problem solving skills
• Assists with sales, managing inventory, budgeting and scheduling
• Perform additional duties as assigned or required

QUALIFICATIONS

• Previous restaurant supervisory or management experience in a similar environment
• Post Secondary degree or diploma in Hospitality an asset
• Strong leadership skills
• Ability to present and conduct briefings and meetings
• Proven team building skills
• Knowledge and passion for food and wine
• Ability to build and nurture relationships with both guests and employees
• Exceptional communication skills with all levels of the organization
• Is very hands on and motivates by setting the service example by leading the way we interact with guests

WORKING CONDITIONS & PHYSICAL EFFORT

Exert physical effort in lifting/transporting at least 50 pounds without assistance; push/pull cart and other equipment up to 250 pounds; endure various physical movements throughout crowded work and event areas. 

Must be able to stand and exert well-paced mobility for extended periods of time; constantly lifting, carrying, pushing, pulling or otherwise move objects; extended periods of standing, reaching above head to move items, walking, stooping, and lifting.  Requires close vision with or without corrective lenses.  Work is normally performed in an interior hotel environment.

OUR PERKS

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

WHO WE ARE

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.  WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.  

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction.  Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.  

Find out more about us on our website or click here to visit our Linkedin page!

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.