What are the responsibilities and job description for the Front Desk Agent position at Hilton Garden Inn Boston/Canton?
Are you an Ambassador of Hospitality? We want you on our TEAM!
Position: Front Desk Agent
Location: Hilton Garden Inn, Canton-Boston
Pay: $17.00 per hour, plus monthly monetary performance bonus!
Schedule: Part Time, Weekend availability is essential
Description:
Our Front Desk Team plays a crucial role in ensuring optimal guest satisfaction and outstanding financial outcomes. As a Front Desk Agent, you will be the face of the Hotel to our guests, both in person and over the phone. Front Desk Agents are expected to provide an experience that is nothing short of Excellent through all stages of a guest’s hotel experience – before, during, and after their stay.
Reports to:
Front office Manager
Education/Experience:
- 2-4 years of experience in a customer service environment
- 1 year of hotel front desk experience preferred
- Hilton experience preferred
Skills:
- Typing skills; Windows XP or newer, Work, Excel and Outlook
- Capable of working in a fast-paced work environment and perform efficiently under stressful situations
- Ability to read and write in English
- Ability to interpret written procedures and apply in practice.
- Ability to effectively deliver all required information to superiors, coworkers, and subordinates.
- Effective Communication and Listening skills
- Availability to work weekends and holidays.
- Ability to stay productive in a non-supervised environment
Benefits For All Employees:
· Discount Travel Programs: Discounted Room Rates with all Hilton brand hotels around the world starting as low as $45 a night.
Full Time Employees:
· Company participating Health and 401K
· Company paid life insurance and long-term disability
· Voluntary Dental and Vision
· Paid Vacation and Holidays
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Employee assistance program
- Employee discount
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Canton, MA (Required)
Ability to Relocate:
- Canton, MA: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18