What are the responsibilities and job description for the Sales Coordinator/Guest Service Agent position at Hilton Garden Inn - Glastonbury?
Overview
Opportunity: Sales Coordinator/Guest Service Agent
Your Focus as Sales Coordinator
- Promptly answer telephone calls and communicate relevant account information to managers and departments.
- Type and process correspondence, proposals and contracts.
- Distribute memos, contracts, resumes,beos, room requests and amenities to relevant departments.
- Politely and professionally converse with clients.
- File and organize copies of contracts and correspondence ensuring records are up to date. Archive end of month/year documentation.
- Reserve and confirm rooms, meeting space, and banquet space when necessary. Process group rooming lists.
- Provide tours to walk-ins and/or group contacts upon request.
- Assist with group maintenance such as rewards points credit, arrival requests, etc.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management.
Your Focus as Guest Service Agent
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We BelievePeople Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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