What are the responsibilities and job description for the Hotel Night Auditor/Front Desk Agent position at Hilton Garden Inn Memphis/Southaven?
Job Description
Full Job Description
We are looking for a dedicated Hotel Front Desk Associate who will be the face of our hotel. The ideal candidate is a friendly individual who has great customer relation skills
Responsibilities
- Check in guests, answer phones and take reservations
- Register & process guests and their assigned rooms
- Accommodate guest requests
- Communicating with hotel staff on the status of guest rooms
- Up Selling guest rooms and promoting hotel services
- Handling cash payments
- Maintain a clean and neat front desk area
- Respond to guest complaints, requests and emergencies
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Help prepare for forecasts and audits
Job Type: Part Time
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends
Experience:
- Front Desk: 1 year (Preferred)
- Hotel and Hospitality: 1 year (Preferred)
COVID-19 precautions
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Job Requirements
Proven experience as a Front Desk Agent or in a similar role, preferably in the hospitality industry, Hilton experience required.
- Experience with accounting and facilities management software
- Excellent math skills
- An eye for detail
- Must have a flexible work schedule
- Flexible schedule
- Task-driven individual
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
Job Type: Full-time
Pay: $12.00 - $13.50 per hour
Benefits:
- Employee discount
Shift availability:
- Overnight Shift (Preferred)
Work Location: In person
Salary : $12 - $14