What are the responsibilities and job description for the Housekeeping Supervisor position at Hilton Garden Inn Troy?
As the Housekeeping Supervisor at Hilton Garden Inn, you lead, train, and supervise the housekeeping team to ensure every guest room and public area meets Hilton’s high standards of cleanliness and quality. You will oversee daily operations, assign rooms for cleaning, conduct inspections, maintain inventories, and coordinate with other hotel departments. This is a hands-on role that requires both leadership and the ability to step in and perform housekeeping tasks when needed.
Responsibilities
- Lead, train, and supervise Room Attendants and Housepersons on assigned floors or designated areas
- Assign rooms for cleaning and inspect 25 to 90 rooms per day to verify cleanliness, setup, and condition
- Assess room inventory and report discrepancies in room status
- Monitor and maintain stock rooms, carts, and designated inventories
- Conduct regular supply and linen inventory counts, and communicate ordering needs
- Communicate and coordinate with Engineering/Property Operations for timely maintenance and repairs in guest rooms and public areas
- Perform Room Attendant or Houseperson duties as needed, including cleaning guest rooms
- Respond promptly to guest requests or concerns related to housekeeping services
- Ensure compliance with Hilton brand standards, safety protocols, and sanitation guidelines
- Maintain accurate records of inspections, supply usage, and room readiness
- Operate housekeeping management systems and basic computer programs for reporting
Qualifications
- High school diploma or equivalent required
- Prior hotel housekeeping experience required, with supervisory experience preferred
- Ability to inspect 25 to 90 rooms per day and clean rooms when necessary
- Physically able to lift, push, and pull up to 50 pounds and move or operate large items such as housekeeping carts, furniture, large linen bags, vacuums, and boxes of inventory
- Strong leadership, communication, and organizational skills
- Detail-oriented with the ability to maintain high cleanliness standards
- Comfortable using computers and housekeeping management software
- Availability to work weekends, holidays, and a flexible schedule as needed
Benefits
- Competitive hourly pay
- Hilton travel discounts
- 401k Retirement Plan
- Health Insurance (Medical, Vision, Dental, Life)
- Training and career growth opportunities
- Supportive, team-focused work environment
- Bonuses and Incentives
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.