What are the responsibilities and job description for the Assistant General Manager position at Hilton Garden Inn?
Principle Responsibilities & Position Purpose:
To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day to day operation of the Front Office, Housekeeping, and Maintenance to include and not limited to: personnel, budget performance, and financial controls in accordance with the company and brand standards. Understands and implements the mission statement, values, and culture at all time
Pre-Requisites (Requirements):
Knowledgeable in:
Maintain organization of supplies and order as necessary
Analyze work for accuracy of self and others
Computer literate to thoroughly operate property management system
Abilities:
Multi task, detail oriented, remain service centric
Effectively communicate with guests, department heads, associates, and corporate office support staff.
Market and promote the property to increase exposure and sales.
Solve guest issues with professionalism maintaining hospitable attitude.
To provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day to day operation of the Front Office, Housekeeping, and Maintenance to include and not limited to: personnel, budget performance, and financial controls in accordance with the company and brand standards. Understands and implements the mission statement, values, and culture at all time
Pre-Requisites (Requirements):
- 2 years of experience in supervising (at least) eight associates at a branded, quality hotel preferred
- Bachelor’s Degree preferred
- At least three years experience in the hotel industry is preferred
- Experience in accounting, is preferred
- Must display professionalism and have characteristics of honesty and trustworthiness
- Must have excellent attendance and punctuality
- Knowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferred
- Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
- Must be able to stand for eight hours, bend, stretch, and reach
- Long hours sometimes required.
- Be available 24/7, weekends, and holidays.
- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
- Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
Knowledgeable in:
- Supervisory Skills: interview, hire, train, appraise, document, motivate
- Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
- Accounting practices
- Safety and security measures
- Area shopping, dining, entertainment and travel directions.
- All functions, procedures and polices of departments supervised
- Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new
- Manager on Duty functions
- Train and develop associates through meetings, logs, etc
Maintain organization of supplies and order as necessary
Analyze work for accuracy of self and others
Computer literate to thoroughly operate property management system
Abilities:
Multi task, detail oriented, remain service centric
Effectively communicate with guests, department heads, associates, and corporate office support staff.
Market and promote the property to increase exposure and sales.
Solve guest issues with professionalism maintaining hospitable attitude.
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