What are the responsibilities and job description for the Coordinator Sales Gallery position at Hilton Grand Vacations?
HGV Now Offers Day One Team Member Benefits!
At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.
The Sales Gallery Coordinator greet guests professionally and courteously to provide a positive environment, in support of the sales team.
Key Job Functions:
- Provides high level of customer service through warm welcome and guest happiness
- Identifies and assigns the Sales Executive and Sales Leader guests per the rotation
- Handles incoming telephone calls and provides responses to inquiries.
- Ensuring Sales Gallery and Model rooms are ready for the start of business.
- Assist guests on the phone and in-person with direct marketing inquiries relating to the package they have already purchased.
- Assigns sales bays for Sales Executives by tour guest count and reassigns sales bays to account for overage and adjust throughout the day.
- Ensures that the assignment of tours is logged in HGV system (Chorus) and as needed, in the manual log.
- Performs accurate and timely reporting of exception tour information processing to appropriate department.
- Maintains and interprets tour rules and rotation to ensure consistency and integrity of process.
- Liable for gift banks at assigned locations and maintains accuracy and balancing during shift.
What are we looking for?
Requirements:
- 1 year customer service experience
- High School/GED required, associate’s degree or College Diploma preferred
- 1-3 years of sales experience in related roles
- Ability to multitask in a fast-paced environment.
- Intermediate digital literacy: Office Suite
- Full flexible schedule required: mornings, nights, weekends, and holidays.
- Proficient in English required (proficiency in both English and Japanese preferred)
We offer a comprehensive benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and exciting travel benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
