Front Desk Clerk

HGV now offers Day One Team Member Benefits! 

Do you enjoy helping guests and owners make memories of a lifetime? At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect.

We are looking for a Front Desk Clerk to join our team at Riviera Oaks Resort. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart. 

Why do Team Members Like Working for us:

• Day One benefits! 
• Recognition Programs and Rewards 
• DailyPay* - get your earned pay any time before payday 
• Competitive hourly base pay
• Travel Discounts Program 
• 401(k) program with company match 
• Generous Paid Vacation Day Program 
• Paid Sick Days 
• Employee stock purchase program. 
• Tuition reimbursement programs 
• Numerous learning and advancement opportunities

Main Responsibilities: 

• Check in and out Owners and Guests 
• Respond to guests requests. 
• Assists guests with reservations or change. 
• Generates invoices and collects payments. 
• Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Work as a team with co-workers to complete check lists and daily duties.
• Prepares and consistently restocks the front desk with supplies. 
• Other duties as requested by your leader. 

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

What are we looking for:

• Prior customer service and cash handling experience preferred.
• High School Graduate. 
• A professional demeanor. 
• Proficient English language, both verbally and in writing.
• Ability to multi-task responsibilities and prioritize. 
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.

It would be effective in this position for you to demonstrate the following capabilities and distinctions:

• Prior Hospitality, Front Desk or relevant work history or related experience.

The hourly rate for this role is between $15.50 -$21.15 based on experience

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.