What are the responsibilities and job description for the Guest Reception Representative position at Hilton Grand Vacations?
Responsibilities: As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:
- Greet guests warmly and professionally, whether in person or over the phone.
- Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
- Follow processes outlined in the Guest Reception Training Manual SOP.
- Maintain positive working relationships with Sales, Marketing, and Administrative teams.
- Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
- Accurately assign guests to Sales Representatives in the order of their arrival.
- Ensure timely updates of guest information in Concierge.
- Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.
Benefits: Joining our team comes with a range of benefits, including:
- 401(k) plan
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Employee discounts, and more!
Why Us:
- Company growth: Experience being part of our expanding success.
- Customer satisfaction: Contribute to the satisfaction of our valued customers.
- Passionate team: Join a team that values customer obsession.
Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.
If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!
Qualifications: To thrive in this role, you should:
- Excel in providing an exceptional customer experience.
- Enjoy face-to-face interactions with customers and associates.
- Quickly learn computer systems.
