PBX Operator

As a PBX Operator, you will respond to all incoming calls promptly and with utmost courtesy dispatching guests or owners' needs and requests to all appropriate departments. Provides professional hospitality and information to all guests, owners, and team members displaying excellent knowledge of the product, property, and overall company. Expedites guests and owners requests and concerns to departments, ensuring completion and follow-up to guests' satisfaction.

Here's why you'll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list, and becoming a Great Place to Work® certified company, earning our 2022 certification.

Schedule Details: Our Front Office Department operates 7 days a week. The regular work schedule is 3pm - 11pm including weekends and holidays. occasionally assign to 7am -3pm or noon-8pm shift.

Additional Responsibilities Include:

• Ensures follow-up logs are completed.
• Assists in maintaining communication equipment such as voicemail, faxes, copies for guests, and mail delivery.
• Maintains any pertinent departmental log sheets, checklists, and/or reports.
• Assist with other departments as needed and carries out other reasonable requests by management.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

• High School Diploma or equivalent
• Ability to work a flexible schedule to include evenings, weekends, and holidays
• Excellent English language interpersonal skills
• A courteous and professional demeanor must prevail when handling upset guests and difficult situations
• Ability to multi-task responsibilities and prioritize duties

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS or bachelor’s degree
• Customer service or similar related experience
• 2 years in supervisory experience
• 3 years of related experience
• CPR/First Aid certificate

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.