What are the responsibilities and job description for the Team Lead Customer Care position at Hilton Grand Vacations?
Description:
A Customer Care Team Lead act as a liaison between the Customer care Agents and Supervisors. The agents will be receiving inbound calls from guests who have not booked a vacation to remind them of the amazing experience they will enjoy and assist with them booking their vacation paradise. The Team lead will be assisting with training, monitoring production and being an overall extension of the Supervisors.
Schedule:
The Customer Care department operates 7 days a week, multiple shifts available. We offer paid training for 4 weeks, Monday - Friday. 1st day of training start at 8:30am, afterwards training will be from 12:00pm - 7:30pm.
