What are the responsibilities and job description for the Restaurant Server position at Hilton Waikiki Beach Hotel?
Love delivering service with a smile? Are you flexible and a team player?
Got a ‘can-do’ attitude? Hilton Waikiki Beach is looking for Restaurant Server to join our team at M.A.C. 24/7. We want a true team player who is organized, has an attention for detail and, able to multi-task in a fast-paced environment. Our ideal candidate works efficiently and will make every customer feel like a VIP. Joining our team at Hilton Waikiki Beach M.A.C. 24/7 restaurant comes with perks to support you in your personal and professional journey.
- Teamwork: experience what being a part of the M.A.C. 24/7 ohana feels like. Be supported by hands-on leaders, be encouraged and celebrated by our hotel team to connect with our guests, each other and our community through our Blue Energy Philosophy.
- Learning and Grow: Hilton is synonymous with hotel. Learn from more than 100 years of experience of the world’s largest hospitality company. We have a community where you will work with diverse individuals and explore new ways of thinking.
Essential Duties and Responsibilities:
Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
- Performs other duties as required to provide “Can Do” attitude and genuine hospitality
Provides food and beverage service to guests in the restaurant
- Provides guest with overview of menu choices 10%
- Takes guests’ order – provides explanation of menu and upsells as appropriate 10%
- Utilizes MICROS POS to accurately enter food & beverage orders and process discounts and payments. 10%
- Prepares order for presentation to guest 5%
- Servers and replenishes beverages 5%
- Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware 5%
- Cleans tables, chairs and floor area 5%
- Resets table quickly 5%
- Consolidates and garnishes food items when completed and delivers to assigned table. 15%
- Knowledgably in bar beverages i.e., beer, wine, distilled spirits
- Assists service team as necessary to meet and exceed the guests’ expectations
- Complete all side work assignments to Restaurant standards 10%
- Performs duties according to the Department of Health sanitation and food safety guidelines 10%
- Must perform manual and electronic transactions that include: monies, room charge, credit card, coupons, vouchers and any hotel issued certificates. 10%
Hilton Waikiki Beach is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of medical condition or disability, please call 808 921-5504 to let us know the nature of your request. EOE M/F/Disabled/Veterans
Experience
Required- 1 year(s): Experience in a high volume full service restaurant
Education
Preferred- High School or better
Licenses & Certifications
Required- HI Liquor License
- HI TB Clearance
- Food Handler
- Alcohol Training
Skills
Preferred- Time-Management
- Detail Oriented
- Multi-Tasking
- Customer Service
- Teamwork
- Organized
- MICROS
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well