Director, Sales Worldwide Accounts

Description

*** The location for this position is virtual/remote ***

With more than 600 Sales professionals in offices around the world, our Global Sales Team ensures our owners and operators receive the combined benefits of scale, access, competence, and experience. Our Sales teams are fully engaged in providing a differentiated selling platform for our portfolio of brands. We focus on being the most global, integrated, and relevant salesforce in the industry, relentlessly driven to grow market share. Our global sales team is consistently recognized as a top-selling and customer-service-focused organization throughout the industry. We conduct business in 42 languages serving 25,000 customers in 119 countries from offices located around the globe. This ensures that the team truly understands the unique needs and opportunities of regions worldwide, right down to the local level.

What will I be doing?

As the Director of Sales, you will lead a portfolio of Hilton Sales accounts; you will identify, develop, and lead accounts to drive revenue and incremental market share growth. In this role, the Director will be responsible for identifying, developing, and maintaining account ownership. In addition, you will have the opportunity to drive performance through internal and external development. If you thrive in a culture with a passion for excellence and where practice drives better performance, then this is the role for you. Interested? Read on!

More specifically, you will:

• Guide the overall account planning strategy for your accounts to facilitate growth.
• Aggregate client account-based growth data and evaluate areas of opportunity.
• Model account-based trends on a weekly, monthly, and annual basis, compare data with previous years' results, and forecast future account-based growth rates.
• Qualify accounts and maintain compliance to account governance protocol.
• Ensure the client’s day-to-day needs are met while identifying viable opportunities to improve operational and financial performance through targeted initiatives.
• Collaborate with Hilton Direct Partnership Team Members and Hilton Worldwide Sales Specialists to drive total account value and provide total client solutions.
• Serve as a subject matter expert in all brands and close the sale with clients.
• Provide accurate forecasting and delivery of monthly, quarterly, and annual revenue targets.
• Anticipate client needs and develop a strategy that is tailored to each client.
• Support Hilton Direct Leadership in providing account-specific coaching activities to increase sales and optimally use the organization's CRM program.
• Generate leads and mine opportunities within existing accounts to drive incremental revenue.
• Network with business decision-makers and executives to influence positive buying behaviors.
• Understand industry trends that impact customer buying behaviors and offer innovative solutions.

At Hilton, we are accessible, responsive, and consultative to all of our partners. You can expect to deliver to:

• Clients – you will communicate information that will influence a positive buying decision
• Owners – you will build significant and individualized partnerships to provide unlimited value
• Brands – you will build partnerships using a defined and differentiated sales approach and will improve and collect up-to-date knowledge of existing Hotels, New Development, and processes/procedures to share with customers to influence positive buying decisions and revenue production
• Colleagues - you will be dedicated to a "One-Team" commercial culture while living in the Heart of Hilton
• Hotels – you will ensure full alignment, shared intelligence, and active engagement to achieve goals
• Sales Support – you will effectively lead non-selling activity in support of driving sales results

Requirements

What are we looking for? We believe the success in this role will demonstrate itself through the following attributes and skills:

• Strong customer service and communication skills (verbal, written)
• Employing diplomacy with high-level executives and customers within the organization on a global scale
• Critical thinking and both quantitative and qualitative analytics skills with the ability to use logic and reasoning to identify the strengths/weaknesses of alternative and differentiated solutions, conclusions, or ideas to a problem
• Strong consultation skills to improve value for internal and external partners
• Self-starter, well organized, extremely detailed, willing to take ownership of responsibilities, and possess a high level of positive energy and drive
• Complete discretion and confidentiality regarding critical information

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Ten (10) years of professional experience
• Five (5) years of account management or supervisory experience
• Experience analyzing data and making data-centric recommendations
• Knowledge of the hospitality travel industry
• 40% travel time (average)

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS Bachelors Degree
• Ten (10) years of sales experience
• Experience maintaining national and or global accounts
• In-depth knowledge and use in Delphi or similar property sales management system
• Experience using SFDC

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado applicants: Please click here for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the Sales Incentive Plan (SIP) consistent with other team members at the same level and/or position within the Company.

Source: Hospitality Online