What are the responsibilities and job description for the Engineering/Maintenance Manager - Hilton Orlando position at Hilton?
An Engineering/Maintenance Manager is responsible for working with the Assistant Director and Area Director of Property Operations to manage and coordinate all maintenance issues within the hotel.
What will I be doing?
Specifically, you will be responsible for performing the following tasks to the highest standards:
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
What will I be doing?
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Under the direction of the Director of Engineering or Assistant Director of Engineering, assigns Engineering personnel to specific jobs.
- Spot checks work to insure standards are met and that building safety regulation are complied with.
- Assists in the documentation and maintenance of all required federal, state, county and city log and reports pertinent information to his departmental superiors. (i.e.: OSHA, Building and Safety).
- Supervises installation and repair of new or complex equipment, or building components. (i.e.: new wall surfaces, floor coverings, etc.), using blueprints and specifications. Test and evaluate new equipment or structures.
- Organizes maintenance, repair of all guestrooms through our Preventive Maintenance program, and update the Director and the Assistant Director of Engineering. Plans optimum times for area shut down for servicing.
- Directs leads, preventive maintenance team, Duty engineers and specialist instructing them if necessary in the performance of unfamiliar tasks. Primarily responsible for project execution and cosmetic repair and maintenance of the building. Directs all engineers when needed.
- Remains up to date on electrical, fire, and building code provisions and on emergency procedures and phone numbers.
- Accompanies building officials and insurance investigators in their visits to the facility, providing assistance and advice to contractors working in the hotel.
- Act in the capacity of Assistant Director of Property Operations during absence or as assigned.
- Maintain inventory of supplies needed to perform job function
- Reporting of major repairs, items which cannot be repaired to the dispatch for further action, and if necessary, place a room out of order and room-move a guest.
- Responsible for maintenance issues within the hotel through management of HotSOS BMS.
- Assigns, supervises, and verifies completion of routine maintenance and operation of physical structure of hotel, all mechanical, electrical, HVAC systems and any other related equipment, which contributes to the safe and effective operation of the facility.
- Visually inspects quality of work, assigns staff, and directs outside contractors in tasks according to performance and productivity standards.
- Hires, disciplines, counsels, trains engineering staff.
- Communicates effectively with city officials to ensure proper maintenance of permits and licenses, coordinating inspections with the appropriate department.
- Performs daily checks around the hotel
- Diagnoses, maintains, and helps repair mechanical equipment within the hotel
- Ensures good relationships are built with internal and external customers
- Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
- Assists in developing, implementing, and directing all emergency programs
- Assists in developing, implementing and managing energy conservation programs for the property to minimize expenses
- Assists in the coordination of special projects within the hotel
- Performs special projects and other responsibilities as assigned
- Works with Director of Security and assists with health and safety protocols within the hotel
- Ensures monthly safety inspections take place and employees are trained accordingly
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- 3 years of progressive experience in building maintenance; hospitality preferred
- Advanced knowledge of building management/engineering
- Positive attitude
- Good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own
- Previous experience in a management role within the Property Operations/Maintenance field
- Ability to motivate associates by using recognition, team building and by being a respected role model.
- Ability to bend, squat, kneel, climb (including ladders and stairs), reach and crawl in confined spaces continuously.
- Ability to operate and control electrical/mechanical equipment, (i.e.: meters, switchgear, boilers, pumps, chillers).
- Ability to stand and walk on a continuous basis, and run as warranted.
- Ability to communicate clearly and effectively with guests and be able to direct/escort them to various facilities and functions within the hotel.
- Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
- Ability to maintain regular and punctual attendance.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
