What are the responsibilities and job description for the Business Analyst position at Hire IT People Inc?
Job Title: Business System Analyst - HYBRID
Location: Trenton, NJ
Duration: Long Term
Job Description:
REQUIRED RESPONSIBILITIES/EXPERIENCE:
The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analysing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.
Skills required:
-Experience with Help Desk, customer service, and directly assisting users.
-Experience with developing systems via a structured SDLC methodology including Agile methodology.
-Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc.
-Experience in developing UI/UX mockups and workflows (Adobe XD preferred).
-Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.
-Experience in collaborating with multiple teams to develop and implement programs.
-Experience in writing test plans and test scripts and conducting various testing.
- Experience in creating user training manuals and conducting user training and demos.
- Ability to analyse complex business processes and work flows and propose areas for improvement.
- 4 year college degree or equivalent study required.
- Relevant work experience: 6 to 8 years.
Salary : $50 - $55