Customer Success Representative

Location: Alamo, Tennessee, United States of America Job ID: R0040332 Date Posted: 2024-01-08 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Communications & Corporate Affairs Job Schedule: Full time Remote: No Job Description: Customer Success Rep will be responsible for ensuring accuracy of order information and therefore must have the ability to anticipate the customers’ need through proven listening and understanding skills that have been developed and demonstrated. Your Responsibilities: Deal directly with customers either by telephone, electronically or face to face. Support all internal marketing channels for identification and institution of best practices. Obtain and evaluate relevant information to develop and monitor processes. Log and enforce Customer Complaint Resolution Process (CCRP) to track customer complaints and drive corrective action. Drive requests and unresolved issues to the designated source for resolution Participate in customer visits and training as needed some travel required. Work in multiple computer systems/applications to accomplish daily tasks. Manage assigned backlog for timely drawing submittals and returns and product releases. Process new customer orders and change orders using the Hitachi Order Entry Program. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Bachelor's degree and 2 to 5 years of experience in customer service or customer management Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States Preferred Qualifications: Operations, production, or marketing experience would be favorable Proficient verbal and written communication skills including use of Excel, Word, and PowerPoint is desired Understanding of SAP, or other ERP system is beneficial Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@abb.com. Resumes and applications will not be accepted in this manner. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.