Commercial Operations Specialist - Chicago, Illinois, Charlotte, North Carolina, Michigan City, Indiana

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Job Description:

Summary of the position:

The Commercial Operations Specialist position is responsible for supporting sales and channel with administrative tasks and data analysis necessary for effective and efficient sales processes.

This role reports to the Sr. Director, Commercial Operations and is open to remote or hybrid work arrangements. This position is located within commuting distance of Chicago, Illinois, Charlotte, North Carolina, or Michigan City, Indiana.

Duties and responsibilities:

Master Data Management:

• Support MDM Strategies: Recommend and execute strategies for managing and maintaining customer master data (accounts, contacts, sales territories, etc.) to ensure consistency, accuracy, and compliance across systems.
• Data Governance Policies: Recommend and help enforce data governance policies, standards, and procedures for customer data management.
• Data Quality Assurance: Monitor and improve customer data quality by identifying and resolving data issues, performing data cleansing, and tracking data quality metrics and KPIs.
• Data Maintenance: Perform regular data maintenance tasks such as data updates, data enrichment, and data de-duplication to ensure that master data remains accurate and up-to-date.

Internal Knowledge Base Organization/Maintenance:

• Maintain an internal knowledge base for the sales team (library of resource material, sales playbooks, product presentations, etc.) to ensure that knowledge base content is well-organized, easily navigable, and accessible to the sales team.
• Training Sales Teams: Conduct training sessions or workshops for sales staff on how to effectively use the knowledge base and leverage the resources available.
• Provide Ongoing Support: Offer support to sales team members for questions about the knowledge base and assist with troubleshooting any issues related to accessing or using the information.
• Content Review and Updates: Regularly review and update knowledge base content to ensure accuracy, relevance, and alignment with current sales strategies and product information.
• Collaborate with Subject Matter Experts: Work closely with product managers, sales leaders, and other subject matter experts to gather information and insights for the knowledge base.
• Communicate Updates: Keep the sales team informed about new content, updates, and changes to the knowledge base.

Administrative Support:

• Acts as administrator for lead generation subscription tools and assists sales team with utilization of those tools.
• Provide support for current sales promotions as required.
• Support requests for sales-related vendor qualification surveys, providing company information in a consistent format.
• Monitor shared mailboxes, referring inquiries to the appropriate contacts for follow-up.
• Administer quarterly co-op claims for distributors in collaboration with channel managers, and updates co-op account balances in CRM to provide visibility to field sales team.

Qualifications:

Education:

• High School Diploma or Equivalent
• Bachelor of Science Degree in Business or related field preferred

Professional Experience:

• 2 or more years’ experience working in a professional office environment, preferably in an Inside Sales or Marketing role.
• 2 or more years’ experience communicating directly with distributors or end-users, as well as field sales personnel on sales & marketing related issues.
• Familiarity with sales and marketing processes in a distribution-based business.
• Proficient with Excel, SAP, CRM systems

Key behaviors:

• Strong communication skills, both written and verbal
• Good organizational skills with meticulous attention to detail
• Process-oriented with a continuous improvement mindset
• Biased towards action; takes initiative

Direct reports:

• None

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.