What are the responsibilities and job description for the Customer Success Manager position at HITRUST Services Corp?
Description
HITRUST’s Customer Success Manager is our customer’s primary connection to our products, services, and programs. The role goes beyond traditional CSM activity. A HITRUST CSM is expected to take a holistic ownership mindset of their territory and is responsible for developing customer relationships that promote retention, growth and loyalty.
Duties & Responsibilities:
- Onboard new customers to set them up for success.
- Facilitate internal support for organizations relying on the HITRUST Approach to mature their internal information & security program.
- Help organizations ensure they have the right solution in place to keep their sensitive data secure.
- Expansion of relationships with key stakeholders throughout the organizations you work with to create opportunities for other HITRUST programs and services.
- Develop and manage customer relationships in order to boost satisfaction, increase adoption, and ensure customer retention.
- Increase customer retention by conducting regular account business reviews to ensure customers have the tools to be successful in their HITRUST initiatives and identify growth opportunities.
- Gather customers feedback, document, and communicate customer requests to Product Management team.
- Maintain in-depth understanding of company products and services.
- Manage the renewal engagement process, discuss contract terms, and secure existing client subscription renewals.
- Attain account retention and growth goals.
- Reconcile and maintain data in Salesforce.
- Consistent and regular attendance.
Qualifications/Skills:
- Highly self-motived… driven to learn and grow
- Bachelor’s degree required
- Minimum of two year to five years’ experience performing inside sales duties in SaaS
- Healthcare, Financial or Insurance experience preferred
- Minimum of two year to five years’ experience working with Salesforce
- Strong analytical skills required; must be detail-oriented
- Strong written and verbal communication skills required
- Interpersonal project management skills; ability to organize and track project tasks
About Us:
HITRUST is an information protection standards organization and certifying body that enables organizations to demonstrate that they are taking the most proactive approach to cybersecurity, data protection, and risk mitigation.
Thousands of organizations across industries safeguard their sensitive information using the HITRUST framework, assurance program, and assessment tool to meet their information protection needs.
HITRUST is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, region, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.