Benefits Specialist Sr - Contract

Job Description

Primary Duties and Responsibilities

The Senior Benefits Specialist provides communications and vendor management support to the Benefits team related to major benefits areas such as 401K, Tuition Reimbursement, and Health & Welfare programs to ensure programs are running well and vendors are meeting service level agreements.

Evaluates and manages workflow process, program documents and program policies.

Requires superior customer service, communication, organizational skills, attention to detail and the ability to prioritize in a fast-paced environment.

Responsibilities

Key functions include:

• Manages all Health & Welfare, 401k and Wellness communications programs for both employees and providers, including creating and distributing communications, plan notifications, posting on applicable websites, managing applicable websites and portals, and managing annual calendar of communications.
• Administers the Hoag Tuition Reimbursement and the Back-Up Care programs, 3rd party vendor relationship and support, and program policy and updates. Serves as the point person for the program, field any questions from employees related to policy or service, manages program communications.
• Manage, organize and maintain Solution Bar and other 3rd party web pages for areas of focus – assigned client group.
• Participates in Open Enrollment meetings and New Hire Orientations, primarily supporting Hoag employee events – assigned client group. Serve as back-up for Benefits Team members.
• Ensure exceptional customer experience by responding in a timely manner to requests and escalated issues from employees and providers. Primary focus is with Hoag employees and leadership on the various Hoag plans – assigned client group.
• Develop and/or maintain multiple Standard Operating Procedures (SOPs) to facilitate comprehensive training of the Benefits Team for areas of focus – assigned client group.
• Participates in professional activities to keep abreast of changes in legislation & new developments in the field.
• Participates in strategic planning sessions to align benefits initiatives with organizational goals and objectives.
• Performs other duties as assigned
  
  

Qualifications

Education and Experience

• Bachelor’s degree or high school diploma with equivalent work experience
• 3 years of experience in benefits administration, with a focus on healthcare benefits and medical plan management.
• In-depth knowledge of healthcare laws and regulations, including HIPAA, ACA, ERISA, and other relevant statutes.
  
  

Certifications Preferred

Certified Employee Benefits Specialist (CEBS)

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, https://www.hoag.org/about-hoag/awards-accreditations/ .

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.