Security / Door Host / Guest Services - House of Blues Houston

Job Summary: Job Summary: Maintain the safety and security of all staff, artists, vendors and guests. Create and maintain a positive and uplifting experience for diverse groups of individuals. Essential Functions: Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP’s to instill appreciation for their membership and patronage Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues Provide assistance to Members regarding the timing of their reservation Provide assistance to all positions and communicate effectively with others to enhance members’ experience Maintain contact with Manager, Chef, Bartender, and Server regarding the arrival of Members Constant observation of Lounge area and Podium to uphold the ambiance of the Room Articulate vocabulary with the ability to adapt and socialize with current audience Exemplary and professional grooming standards Ability to anticipate guests’ needs Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility Prevent and resolve altercations among guests Lead guests and other employees in emergency evacuation procedures and provide assistance Maintain control by circulating through your work area throughout the shift Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search Enforce House policy regarding photos/videos/recording devices Safeguard against theft and property damage Communicate clearly using radios, hand signals and flashlights. Remain in constant contact throughout the shift Set up area before opening (stanchions, table configuring, etc.) Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift Job Qualifications: Required: Responsible Alcohol Awareness Training Certification or Equivalent Flexible schedule and ability to work late hours 3 years work experience interacting with people in a positive environment Read, write and speak English fluently Must be able to lift or move up to 25 lbs using proper lifting techniques High School Diploma or equivalent Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills Ability to diffuse possibly volatile situations with tact and diplomacy Tolerance of all cultures, music and art forms Preferred: Bi-lingual Cash handling experience Experience recognizing valid ID’s Experience in a live music environment Self-defense training Experience using metal detection equipment Physical Demands/Working Environment: Working environment is fast-paced, often loud and stressful Position requires extended periods of prolonged standing and working on your feet both indoors and outdoors Must be able to lift or move up to 25 lbs using proper lifting techniques About Us Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.