What are the responsibilities and job description for the BMW Service Advisor position at Hoffman Auto Group?
We are looking for a Service Advisor to join the Hoffman Auto Group family!
Check out what over 100 years of trust
looks like in our culture!
What does a Service Advisor at Hoffman Auto Group do?
Role Purpose
Handle customers throughout the entire service experience with their satisfaction as the number one priority.
Leadership
This position does not lead others
Core Accountabilities
- Remain at or above manufacturer CSI standard.
- Meet all production metrics as prescribed by Management.
- Process all documentation to state and/or manufacturer standard.
- Complete all required training for Certification as prescribed by Management
Competencies and Qualifications
- High School Diploma
- 1-2 years’ experience in a customer service orientated environment preferred
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as an advocate for teammates and have a strong commitment to technology advancement
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
Get to know Jack McKenna in the Fixed Operations department @ Hoffman Auto Group
Monday-Friday 7:30am-5:30pm
alternating Saturday's
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