Customer Service / Office Administration - Motorcycle Parts

HOGWORKZ is seeking a detail oriented, and highly skilled customer service representative and office administrator. Successful candidates will exhibit solid work ethic and have experience with phone-based customer service. This is the perfect opportunity for a self-starter who enjoys the challenge of a fast-paced eCommerce business, this is not a good opportunity for candidates lacking a customer service focus or those with a poor work ethic.

Job Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services via email, chat and telephone.
• Order Management duties : creating shipping labels / bill of ladings, managing orders across multiple e-commerce channels, closing out shipped orders, checking order statuses, cancelling orders
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Assisting upper management with administrative duties such as billing/invoicing.
• Walk customers through problem solving process.
• Follow up with customers, provide feedback and see problems through to resolution.
• Provide first level contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route and redirect problems to correct resources.
• Utilize excellent customer service skills and exceed customers' expectations.
• Recommended procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products and services.
• Other duties may be assigned.

Qualifications:

• High School diploma or equivalent, required.
• Familiarization with motorcycles, or motorcycle experience is a HUGE plus.
• Minimum of 2 year of customer service experience
• Proficiency in English
• Oral Communication Skills
• Written Communication Skills (mainly for writing professional emails)
• Customer Relations
• Customer Service
• Diplomacy
• Professionalism
• Reading Skills
• Computer Literacy
• PC Skills
• 40 WPM (MINIMUM)
• Tech Savvy

** This is a STARTING position with a STARTING salary. There's LOTS of room to grow here based on performance!

Job Type: Full-time

Shift: 9am-5pm M-F

Salary: $19.00 - $20.00 / Hour

Benefits: Medical/Dental Insurance, 2 WEEKS PTO, 10 DAYS PAID HOLIDAYS, 401k Company Match

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $19 - $20