What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Arkansas Convention Center?
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest requests and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area
- Assist with night audit duties as needed
```Experience```
- Previous experience in a hotel or hospitality setting preferred
- Familiarity with hotel management systems and phone systems
- Strong customer service and guest relations skills
- Excellent phone etiquette and communication skills
- Ability to multitask and prioritize tasks effectively
- Attention to detail and problem-solving abilities
As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service from check-in to check-out. Your friendly demeanor, attention to detail, and excellent communication skills will ensure a positive guest experience. If you have a passion for hospitality and enjoy interacting with people, we would love to have you join our team.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 30 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Work setting:
- In-person
Ability to Relocate:
- Texarkana, AR 71854: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14