Assistant General Manager

JOB SUMMARY:

The Assistant General Manager’s primary responsibility is to support the General Manager in achieving the hotel’s long-range profit and revenue goals by directing the operations of the hotel. This position is responsible for ensuring hotel consistency in quality of standards, as well as the delivery of outstanding guest service and the effective operations primarily of the front desk. The Assistant General Manager is also responsible for selecting, training, evaluating, developing and motivating the front desk associates.

SKILLS & KNOWLEDGE:

• Must have the ability to provide professional and courteous guest service.
• Must have good time management skills and the ability to work with minimal supervision.
• Must have good organizational skills, the ability to multitask and strong attention to detail.
• Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have demonstrated business communication skills.
• Must have the ability to maintain a positive and professional attitude when handling guest and associate situations and problem resolution.
• Must have strong interpersonal leadership skills, the ability to delegate tasks, and set goals.
• Must have a working knowledge of computers and basic math skills and the ability to handle monetary transactions.
• High school diploma or equivalent required; associate degree preferred.
• Two to three years of previous hotel management or related experience required.
• Previous management/supervisory experience preferred, but not required.

ESSENTIAL FUNCTIONS:

• Ensures guests receive professional, efficient, prompt and courteous service. Respond to all customer inquiries and complaints.
• Ensures training and development of hotel staff to enable effective job performance, teamwork, attitude, and clear communications. Ensure Hotel Staff compliance to assigned position performance standards.
• Plans, develops and implements the property policies and goals, maximizing standards of guest service, occupancy rates and revenue goals.
• Increase RevPAR and ADR with effective Revenue Management.
• Assist in creating a marketing plan and participate in outside sales and sales blitz as needed. Manage and coordinate group bookings, including but not limited to weddings, sports events, social events, and corporate events, and etc.
• Assists Sales and the General Manager in publicizing the hotel through social media and other marketing tools. Participates in civic affairs and networks within the community, acting as an ambassador for the hotel.
• Update all rates in property management systems. Review and meet budgeted goals in each department.
• Prepare and submit payroll.
• Maintain interpersonal relations with staff and clients and develop motivational tools, to build and foster team environment. Implement and enforce policies, procedures and standards.
• Maintain inventories in all departments according to budget guidelines and business needs.
• Perform daily and weekly property inspections, ensures property, grounds, and work areas are maintained to standards, and that all safety equipment and conditions are up to code and Sand Hospitality Standards.
• Manages the day to day staffing requirements of the hotel line-staff associates. Interviews and select Associates as needed. Provides effective orientation, training, coaching, evaluation, and motivation to associates. Oversees and directs the work of the line-staff associates by assigning and delegating tasks.
• Identifies and communicates performance expectations as well as policies and procedures to front desk associates. Works with the General Manager and Human Resources to deliver corrective action to associates if necessary.
• Cultivates strong working relationships and communications with hotel staff, executive staff, and other departments to ensure maximum operation effectiveness and fulfillment of special event needs.
• Ensures proper cash controls and other internal controls are in order to protect company assets by thoroughly training all associates on proper procedures.
• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services in a cost effective manner.
• Understands and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests.

OTHER CONSIDERATIONS:

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions.
• The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job related instructions and to perform any other job related duties as requested by their supervisor.

TOTAL REWARDS:

The target pay range for this position is $50,000 per year depending on experience and qualifications.

This position is a full-time position, and some weekends or evening may be required.

• Medical Coverage: We offer a free medical insurance plan options for employees, with reduced premium rates available for family coverage.
• Health Savings Account (HSA): Eligible employees may participate in a tax-advantaged HSA to support healthcare expenses.
• Employee Assistance Program (EAP): Confidential support services are available to all employees and their immediate family members.
• Paid Time Off (PTO)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.