Hotel Front Desk Agent

Are you ready to expand your career in hospitality? Join the opening team at the new Holiday Inn Cincinnati - Liberty Way after a multi-million dollar renovation! We are seeking to add Friendly and Energetic Front Desk Agents to join our hotel operations team in West Chester, OH! Full-Time positions are available for 1st shift 7am - 3pm, 2nd shift 3pm - 11pm, and night audit from 11pm - 7am. Start date in February 2023.

FRONT DESK GENERAL JOB DESCRIPTION:

• Create reservations in Hotel PMS
• Provide high-level customer service for hotel guest requests
• Responding to requests from guests for assistance and information about the local area (Directions, places to eat, etc.).
• Negotiating skills and creative selling abilities to close on business.
• Ensures a high level of customer satisfaction.
• Answering Phones.
• Making, Changing, Assisting w/ Reservations.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts. Informing housekeeping department about room status/availability.
• Promoting Rewards Program.
• Creative Thinking.
• Assisting Sales.
• Creating Good Customer Relations.
• Problem Solving.
• Filling In Others Shifts As Needed.

FRONT DESK GENERAL JOB REQUIREMENTS:

• Exceptional Customer Service Skills.
• Strong communication skills, written and verbal.
• Strong organizational skills.
• Must be self-motivated and results-oriented.
• Be comfortable working independently.
• Excellent time management skills.
• Able to have a flexible time schedule.
• Opera PMS Experience a Plus / Not Required.
• Prior experience from IHG, Hyatt, Choice, Hilton, or Marriott hotels preferred / Not Required.
• Basic Computer Skills.
• Knowledge of Emailing a Plus / Not Required.
• Energetic / Capable of Multi-Tasking.
• Good with Following Up/Following Through.
• Have Own Transportation / Be on Time.
• Good Problem-Solving Skills.

This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.

Work Remotely

• No

Job Type: Full-time

Pay: $13.00 - $14.50 per hour

Benefits:

• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• West Chester, OH 45069: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any experience with Opera PMS or Concerto?

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $13 - $15