What are the responsibilities and job description for the Front Desk Clerk position at HOLIDAY INN DOWNTOWN?
SUMMARY:
To operate the front desk in accordance with rules, policies, regulations and procedures set forth by management in an effort to maintain maximum occupancy, revenue, efficiency, accuracy and (most importantly) guest satisfaction and service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Reports to work in proper uniform as outlined by the hotel (nametag, drug-free button, clean, pressed uniform, etc.).
- Greet guests in a professional and friendly manner.
- Be personable, positive, smile, and practice 12-6-3 rules.
- Greet guest by name whenever possible and promptly attend to all guest needs in a most courteous, efficient, and professional manner.
- Register guests as they check-in, making sure that all information is obtained, printed legibly on the registration card, entered into the computer, and filed properly.
- Obtain proper credit from each guest at the time of check-in and verify the validity of the credit card. This includes obtaining a phone deposit for the cash paying guests.
- Observe check cashing policies set forth by management, including the amount limitations and obtaining and recording all vital information.
- Accept approved checks, cash, and other vouchers to be properly stamped and credited to the appropriate guest account in accordance with procedures.
- Post charges to guest and administration accounts.
- Prepare daily cash reports, balancing payments and disbursements with machine totals, solving any discrepancies and preparing deposit envelopes.
- Block all special request reservations.
- Handle all incoming and outgoing reservation requests in absence of a reservationist.
Front Desk Clerk
Hotel 360 -
Metairie, LA
Front Desk
Marriott International -
Metairie, LA