What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites Austintown?
Duties
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring all necessary information is obtained and accurately recorded
- Answer phone calls and respond to guest inquiries, providing excellent customer service
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns, escalating to management when necessary
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Qualifications
- Previous experience in a hotel or hospitality setting preferred
- Excellent communication skills, both verbal and written
- Bilingual proficiency in English and another language is a plus
- Strong phone etiquette and customer service skills
- Ability to handle difficult situations with patience and professionalism
- Knowledge of hotel operations and guest services
- Familiarity with hospitality management software is an asset
- Strong attention to detail and organizational skills
We offer competitive pay rates and benefits packages for our employees. Join our team of dedicated professionals and contribute to creating memorable experiences for our guests.
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be adjusted or expanded based on the needs of the hotel.
Job Type: Full-time
Pay: $12.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Monday to Friday
- Rotating weekends
Work setting:
- In-person
Ability to Relocate:
- Youngstown, OH 44515: Relocate before starting work (Required)
Work Location: In person