What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express and Suites?
**Front Desk Agent** **Overview:** Join our team as a Front Desk Agent at our upscale hotel, where you will play a crucial role in providing exceptional guest service and ensuring smooth front desk operations. As a Front Desk Agent, you will be the first point of contact for guests, handling check-ins, check-outs, reservations, and inquiries with professionalism and efficiency. **Responsibilities:** - **Guest Services:** Greet guests warmly, check them in/out efficiently, process payments accurately, and attend to guest requests promptly to ensure a positive guest experience. - **Front Desk Operations:** Manage incoming calls, make reservations, provide information on hotel services, and assist guests with any inquiries or issues they may have. - **Multilingual Support:** Utilize your language skills to assist international guests and enhance their stay by providing information in multiple languages. - **Night Audit:** Conduct night audits to reconcile accounts, ensure accuracy in financial transactions, and generate reports for management review. - **Guest Relations:** Build rapport with guests, address complaints or concerns professionally, and escalate issues as needed to ensure guest satisfaction. - **Team Collaboration:** Coordinate with housekeeping, maintenance, and other departments to meet guest needs effectively and maintain a seamless guest experience. **Experience:** - Previous experience in hospitality management or a front desk role is advantageous. - Familiarity with hotel operations, guest relations, and phone systems is beneficial. - Bilingual or multilingual capabilities are a plus to cater to diverse guest needs. - Knowledge of hotel management software is desirable for efficient front desk operations. We are looking for a dedicated individual with excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment. If you are passionate about delivering exceptional service and creating memorable experiences for our guests, we invite you to apply for the Front Desk Agent position at our hotel.
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Work Location: In person
Salary : $11
