What are the responsibilities and job description for the Hotel Front Office Manager position at Holiday Inn Express Hotel & Suites Richwood?
- Gather financial information and generate occupancy reports for the general manager
- Lead operations at the front desk and make sure guests have an exceptional stay
- Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
- Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
- Handle the front desk budget and order office supplies as needed
- Showcase exceptional multitasking, communication, and management skills
- Experience with MS office and bookkeeping skills desired
- 1 year of previous experience working in the hospitality industry
- High school diploma or equivalent certification required (GED)
- At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.