What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Painted Post?
```Job Overview:``` We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. ```Duties:``` - Greet guests with a warm and welcoming demeanor - Check guests in and out of the hotel - Assist guests with inquiries and provide information about hotel amenities, services, and local attractions - Handle guest complaints or concerns in a timely and efficient manner - Operate phone systems and direct calls to the appropriate department or staff member - Perform night audit duties, including reconciling accounts and preparing reports - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Assist with guest services, such as making reservations, arranging transportation, and coordinating special requests ```Skills:``` - Previous experience in hospitality or hotel industry preferred - Knowledge of phone systems and basic office equipment - Strong customer service skills with the ability to handle difficult situations diplomatically - Excellent communication skills, both verbal and written - Attention to detail and ability to multitask in a fast-paced environment - Familiarity with hospitality management software is a plus - Ability to work independently as well as part of a team - Professional appearance and demeanor Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. Apply today!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed
Work setting:
- In-person
- Resort
Ability to Relocate:
- Painted Post, NY 14870: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16