What are the responsibilities and job description for the Housekeeping Manager position at Holiday Inn Express, Plattsburgh?
Serves as a member of the Leadership Team, Manager on Duty (when required), and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.
- Conducts oneself as a positive role model and example to staff.
- Maintains a “can do” and “guest first” attitude at all times.
- Practices efficient and effective procedures.
- Reads and understands English to comply with function directions.
- Assists Operations Manager in the selection of housekeeping personnel.
- Schedules staff and work according to productivity standards and scheduled occupancy.
- Supervises the work activities of the housekeeping staff under the direction of the Operations Manager.
- Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures.
- Completes performance evaluations and reports to the Operations Manager to better understand areas of weakness in the department and plots strategies to overcome those challenges.
- Addresses guest complaints regarding cleanliness and service complaints.
- Inspects all completed guest rooms for compliance with brand standards.
- Reports any maintenance repairs to Chief Engineer.
- Assures requests are made in a timely manner.
- Knowledgeable on PMS as it pertains to functions of the housekeeping department.
- Reviews systems daily; finds and corrects any mistakes or discrepancies.
- Coordinates with front desk team daily to ensure guests' special requests are met.
- Monitors inventory to ensure a sufficient amount of necessary supplies are on hand.
- Takes control of lost and found as appropriate.
- Takes the responsibilities of housekeeping attendant, laundry, or houseman when necessary.
- All other duties assigned.
Housekeeping
The Meadows at East Mountain -
Rutland, VT
