What are the responsibilities and job description for the Front Desk position at Holiday Inn Express & Suites Dothan - RAM Hotels?
We are seeking a dedicated Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for guests and play a crucial role in providing exceptional customer service and creating a positive guest experience.
*Duties*
- Greet guests upon arrival and provide them with information about hotel services
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process reservations and cancellations accurately
- Perform night audit duties as needed
- Maintain a clean and organized front desk area
*Skills*
- Some Clean and Laundry
- Strong customer service skills with a focus on guest satisfaction
- Knowledge of hotel management systems and procedures
- Excellent communication and interpersonal abilities
- Proficiency in phone etiquette
- Bilingual skills are a plus
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Understanding of hospitality industry standards and practices
Job Types: Full-time, Part-time