Assistant General Manager (AGM)

Holiday Inn Express & Suites Kalamazoo West is hiring for our next Assistant General Manager! Do you have previous general management experience and hotel front desk experience? Submit your resume today!

What is the Job?

As Assistant General Manager you’ll provide leadership direction to the hotels by maximizing financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may also need to act as the General Manager in his/her absence.

Your Day-to-Day: What to Expect:

Every day is different, but you will mostly be:

People

• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR-related actions where needed
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Guest Experience

• Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
• Act as public relations representative to raise awareness of hotel and brand in local community
• Drive team member involvement in community organizations, activities and businesses
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
• Perform other duties as assigned.
• May also serve as manager on duty

Financial

• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

What we need from you

• Two to Three years’ hotel or other highly relevant hospitality experience and/or Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Ability to deal with difficult interactions and work under pressure
• Managerial experience working in a customer service function
• Flexibility to respond to a variety of different work situations
• A passion for delivering an exceptional level of guest service

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What you can expect from us

As an Assistant General Manager with Amerilodge Group, you will be eligible to take part in a Comprehensive Benefit Plan with the company. You will be eligible for our Medical, Dental, and Vision insurance, along with STD/LTD, and Life Insurance. In addition, you will accrue 2 weeks of Paid Time Off during the year to maintain your work/life balance. We also offer Employee Brand Discounts, Employee Referral Bonuses, and an Employee Assistance Plan.

We are always excited to meet new people and help them feel welcome in our place of employment! We look forward to talking to you about the opportunities we have available!

Job Type: Full-time

Pay: From $43,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Experience:

• Front desk: 3 years (Required)
• Hotel management: 3 years (Required)
• Staff training: 3 years (Preferred)

Ability to Commute:

• Kalamazoo, MI 49009 (Required)

Ability to Relocate:

• Kalamazoo, MI 49009: Relocate before starting work (Required)

Work Location: In person

Salary : $43,000