What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites Mt. Juliet?
Full-time and Part-time availability.
8hour shifts - day or night availability.
Apply in person or submit your resume!
Essential Functions:
- Exceptional guest service delivery!
- Excellent communication and phone skills
- Process all guest check-ins, check-outs, room assignments, and room change/guest requests
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
- Account balancing & Cash handling
- Ability to understand and uphold hotel and brand standards and expectations
- General office up keeping and ensuring public areas are cleaned and replenished as needed
- Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
- Knowledge computer skills
- Capacity to stand or walk for an extended period of time.
- Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
Requirements:
- Superior customer service skills including problem solving and ability to multi-task
- Strong attention to detail, good follow through, and communication skills
- Previous hotel or customer service experience preferred
- Previous customer service experience preferred
Benefits (health/401k available to full time staff)
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Employee discount
Job Types: Full-time, Part-time
Hourly: $14.00 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
Ability to commute/relocate:
- Mount Juliet, TN 37122: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $14 - $16