What are the responsibilities and job description for the Guest Service Agent position at Holiday Inn Express/Suites Ruskin?
**Front Desk Position-Brand New Holiday Inn Express*
The Holiday Inn Express & Suites in Ruskin Florida, a new "Formula Blue" Boutique Express prototype from IHGHotels. We are currently seeking a part time Front Desk Agent. Candidate must be available to work evenings until 11:00PM.
*Front Desk Agents:
Front Desk Associates provide assistance to the guests of a hotel throughout all the stages of their stay. Their responsibilities include but not limited to performing check-in, assigning rooms, helping guests, handling reservations and collaborating with hotel staff:
- Greet and register guests.
- Collect the proper payment.
- Take reservations.
- Answer phones in a friendly manner.
- Actively participate in the hotels sales efforts
- Keep your work area clean, stocked, and organized at all times.
- Ensure the lobby and laundry area is clean and in working order.
- Perform all laundry functions.
- Set up all wake up calls.
- Keep coffee area clean and well stocked.
- End of shift balance all invoices, cash and check transactions.
- Handle guest relations in a professional manner.
- Attend all scheduled department meetings.
- Complete all work lists by the end of each shift.
- Practice all company safety procedures to ensure a safe environment for employees and customers.
- Must complete all brand standard training
- Providing friendly and competent customer service.
- Reporting for work in a timely manner when scheduled with regular and consistent attendance
Job Types: Full-time, Part-time
Pay: $11.75 - $13.50 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $12 - $14